A Support Coordinator will help to connect you with all the individual services outlined in your NDIS plan, helping you to get the best out of your funding.

Support Coordination is not available to all NDIS participants; when you request Support Coordination funding, the NDIS will assess each person on a case-by-case basis to determine whether your individual circumstances meet the criteria for eligibility or not.

To assist you in understanding eligibility for Support Coordination below is an outline of circumstances where NDIS Participants may meet eligibility for Support Coordination funding.

Significant life change

A significant life change is an event or occurrence that has a major impact on your ability to live an independent and meaningful life, such as:

• Moving to a new regional area.
• Transitioning to short-term accommodation or shared independent living.
• Leaving school and going to a new day program.
• Exploring accommodation options or at risk of being homeless.
• At the risk of being removed from a day program or kicked out of employment.

No existing informal supports

If you don’t have an informal support network, such as family or friends with the time or knowledge to help you find and connect with disability services or if you have aging parents or carers that no longer have the capacity to support you with NDIS Plan. The NDIS may provide funding for a Support Coordinator to assist you.

Culturally and Linguistically Diverse (CALD)

Reachability Australia has a range of bilingual and bicultural Support Coordinators for CALD NDIS participants where English is not your first language, or you have limited knowledge of the NDIS and what disability supports and services are available to you.

Other

Other examples may include:

Families with multiple disabilities in the family who do not have the capacity to manage and coordinate several NDIS Plans (such as a parent with a disability or two children with disabilities).

Aging parents who no longer have the capacity to support you to maintain your daily routines such as meal preparation, assistance to get ready for the day, or transport to and from your supports.

There is a high risk of harmful behaviour, mental health, or justice system involvement that may require urgent intervention and support.

Capacity building is a support that enables you to build your independence skills and capacity so as to reduce reliance on funded supports. You can visit our Services page and find out more about our capacity building supports.

Case Management is similar to Support Coordination in that it assists you to link with providers. Support Coordination is different to Case Management in that it is more about building your capacity, supporting you to become more independent.

The LAC program is a time limited support that works with the NDIA to build your plan and to start you on your NDIS journey.

The Support Coordination role is a funded support that will appear on your plan as a Capacity Building Support. The amount of time your coordinator has to work with you will vary for each participant, depending on the budgeted amount. Your support coordinator will work more closely with you to assist you to use your plan to meet your needs and to navigate the NDIS systems.

A Plan Manager is responsible for the financial/administrative side of a participant’s NDIS Plan. For example, the Plan Manager is responsible for organising payments, processing claims and invoices and tracking budgets. If you require plan management services, your Support Coordinator can help you to arrange this.

No. Support Coordination is included in a participant’s NDIS Plan in addition to other supports. Visit our NDIS page for more information on the NDIS funding.