Individualised Living Options

Individualised Living Options  (ILO) allow you to choose where you want to live, who you want to live with, and in housing that suits you.

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Individualised Living Options (ILO)

There’s a new NDIS support in town – Individualised Living Options (ILO).

Individualised Living Options is an NDIS support that helps people with a disability live in a home of their choice with support. You can choose how you want to live, where you live, and who you live with.

Individualised Living Options(ILO) doesn’t provide the house or dwelling itself, but rather a flexible package of supports in your home which are just right for you. Individualised Living Options(ILO) is funded under Core Supports – Assistance with Daily Living in your NDIS plan and stated as a separate line item.

The NDIS does not fund the cost of the property itself, rent, board, transport, and other day-to-day expenses such as food and activities.

How can we Support ?

Reachability Australia offers both Exploration and Design and Implementation supports as part of Individualised Living Options(ILO). Our ILO services are currently available in Queensland.

Stage 1: Exploration and Design
As a first step, this means we will work with you, your family, and friends to really understand where and how you want to live, your strengths, and what supports are right for you in your home. Then, together we will design your unique plan, using both paid and unpaid supports and recommend the best living options for you.

Stage 2: Implementation
After completing the Exploration and Design phase, you will be able to implement your plan through a support model that includes a personalised and detailed package of primary and supplementary home and living supports. The package also includes resources for monitoring and redesign, which is used to ensure that the supports are delivered and the participant is happy and well supported.

Benefits of ILO

Person-centred – your housing arrangement is built on your strengths, needs and wishes
Flexible, multi-options – there is a range of options which can suit different needs and wishes
Community inclusion – you can live in any house
Relationships – provides a platform for developing strong relationships
Flexibility around where you live – you are not restricted to where group homes are located
Proven outcomes – hundreds of ILOs are in place already, and have been proven for over a decade
Please note: We bill in line with the NDIS Price Guide, which generally increases annually.

Why Choose Reachability’ Australia's ILO Services

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Free Expert Advice

Our team is happy to help you through your NDIS journey. Have a chat with our consultation team to understand the best support services and plans for you.

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Personalised Attention

We believe in making you smile through our personalised approach. We tailor our services to give you the best quality support and care based on your lifestyle.

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Perfect Match

We aim to give you a comfortable and relaxing experience by finding you an NDIS specialist who matches your preferences.

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Attention to Quality

With over 50 years of experience, providing high-quality support and healthcare services across Australia is our number one priority.

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24 Hours Support Line

We can provide support any time, any day. For your peace of mind, our round the clock 24/7 phone support line is always ready to help you with emergency support services.

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Happy Moving

If you move, we’ll move with you. Whether you’re moving to a new suburb or a new city, we have services across Australia to support you across various metropolitan and regional cities.

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NDIS Feedback or Complaints

We welcome feedback as an important part of improving our NDIS service offering. Please take the time to provide details here of your feedback or complaint and a member of our team will contact you.

F.A.Q.

The National Disability Insurance Scheme (NDIS) is a way of providing Australians under 65 who have a permanent or significant disability, with funding to receive the necessary care and support to achieve their goals and get through their everyday life.

Eligibility requirements for NDIS can vary for different people and situations. Basic requirements include:

  • Aged between 7 to 65
  • Holds Australian Citizenship, Australian Permanent Residency, or holds a Protected Special Category Visa
  • Requires support from another person due to permanent or significant disability
  • Uses special equipment related to permanent or significant disability
  • Requires support to assist with future needs and tasks

NDIS is designed to provide you with support and care services to improve your everyday life and health. The amount of funding you receive is based on your individual plan and needs to last for the entire duration, typically 12 months after your plan started.

We’re a Registered NDIS Provider who provide customised NDIS support for eligible participants across the country. We tailor support and ensure you get the most out of your NDIS plan through disability and in-home support services based on your goals, needs and lifestyle.

To help you navigate the process with ease, here’s a step-by-step guide to access the NDIS  ensuring you achieve your goals.

  1. Check whether you’re eligible for NDIS funding. Click here to find out.
  2. If eligible, apply for NDIS over the phone or by submitting a form.
  3. You will be assigned a Local Area Coordinator who will work with you to develop your individual plan based on what you’d like to achieve, how you will achieve it and how you will be supported.
  4. Once it is approved by the NDIS, you will receive your plan through the NDIS online portal (myplace) and notified in person or by mail.
  5. You and your Local Area Coordinator will use myplace, NDIS local advertising or recommendations to choose the right NDIS provider for you. Please note: You can have several different NDIS providers for your different funded supports.
  6. Choose the right NDIS provider for you and set up a Service Agreement to outline how you will work together. At HCA Home, we come to you and work together to create a personalised support plan and help you get the most out of your NDIS plan.
  7. Start receiving your services and supports using your NDIS plan. At HCA Home, we have regular reviews with you to ensure you’re on track to meet your goals and offer free detailed progress updates to your family and carers upon request.
  8. Review your NDIS plan to continue service.

If you join Reachability Australia, we offer assistance with your NDIS plan review. Call 073 505 6469 and speak with an NDIS specialist today.

If you meet the eligibility criteria, there are two ways you can apply for NDIS funding. You can either call NDIA on 1800 800 110 to make a Verbal Access Request (VAR) or fill out a paper Access Request Form (ARF).

What documentation is required?

  • Completed Access Request Form (ARF) – ask your Local Area Coordinator, Early Childhood Early Intervention partner (if your child is under 7), your local NDIA office or call NDIA 1800 800 110 to receive a form.
  • Age and residency evidence – Tip: If you’re registered for Centrelink, you can give the NDIA consent to use your Centrelink record.
  • Disability evidence and how it impacts your everyday life – Tip: Ask your healthcare professional to complete Part F of ARF or an NDIA Supporting Evidence form.
  • Any existing reports or assessments.

A thing to remember…

When NDIS participants turn 65, they have the option to stay in the scheme or apply to receive support through aged care services.

At Reachability Australia, we’re person-centered in every way so we can offer you quality, tailored, in-home support services when you need them. We offer a wide range of services to help you live a full and independent life.

Everyone’s circumstances are different, so if you prefer to discuss your personal needs and have your questions answered in private,  contact our friendly consultants today via our enquiry form or call us on 07 3505 6469.

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