Improvements to Requesting Home and Living Supports

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NDIS provider Toowoomba

At Reachability Australia, we always want to make sure you are up-to-date with any changes that may impact your care and support you can receive.

The NDIA wants to deliver the fastest pathway to make decisions about home and living supports that respect a participant’s individual circumstances and often complex needs.

What’s changed?

From 9 June 2022, the process of requesting home and living support will change for participants. Home and living support are considered part of your overall NDIS plan. This means that there is no need to ask for a change to these supports separately from your regular plan reviews.

To request home and living supports, you can use the new Supporting Evidence Form – Home and Living in one of these ways:

  1. Within 100 days of a participant’s plan end date, for consideration during a scheduled plan review.
  2. With a Change of situation or change of details form, or
  3. With a Request for a review of a decision form.

This form will be an excellent guide to select the correct option based on your current needs. It is recommended that this form be supported with all relevant information.

Once the form is complete, the form can be returned in one of three ways:

  • Email: [email protected]
  • Mail: NDIA, GPO Box 700, Canberra ACT 2601
  • In person to your local NDIS or partner office.

What are the benefits?

Changes have been made to:

  • Make the process quicker so you receive support sooner.
  • Allow the process to align with our timeline commitments under the Participant Service Guarantee.
  • Simplify and streamline the process for all participants, allowing all to expect the same level of service.

After conversations with everyone who interacts with the NDIA, they were able to identify these improvements and an opportunity to streamline their processes. The NDIA wants to make sure decisions are made quickly and consistently.

Visit the NDIA website for more information and resources.

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