Diversity and Inclusion

Reachability Australia welcome everyone regardless of ethnicity, lifestyle, faith, sexual orientation, gender identity, or disability experience.

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Diversity and Inclusion

Reachability Australia is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. We welcome all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation, gender identity; and those who have a lived experience with disability.

Through a range of inclusion initiatives, we work tirelessly to improve Reachability Australia as an inclusive and culturally-safe organisation – both for staff and for the community – providing high quality care services where all people are treated equally and with respect.

Our objective is to ensure that our organisation is welcoming and accepting of all people in the community, every time they visit one of our locations or interact with us in any way.

We support the LGBQTI Community

We can further contribute to the wellbeing of LGBT people through the ongoing provision of safe and inclusive services. In the process, we will:

Gain a greater understanding of the challenges faced by LGBT individuals in accessing health and human services
Become aware of and be guided by best practice as well as annual shifts/changes in benchmarked standards for LGBT inclusive service delivery
Enhance service user satisfaction within the LGBT community and beyond
Reach out to a highly loyal market segment
Enjoy recognition for commitment to equity in health, inclusion and diversity

We support Aboriginal and Torres Strait Islander Communities

Reachability Australia is committed to reconciliation, and to ensuring that our offices and services are relevant and appropriate, and feel safe for Aboriginal and Torres Strait Islander people.

We encourage understanding and sensitivity among staff by providing Aboriginal and Torres Strait Islander cultural awareness training as mandatory for all frontline staff members.

We value collaboration and work closely with Aboriginal community stakeholders and Aboriginal employees to help design and provide feedback on how our services and programs can work best for Aboriginal people, and how as an employer, we can improve our workplace for Aboriginal employees.

Where specific needs are identified, we work with Aboriginal organisations and services to design and provide tailored care and supports that respond to those needs.

We work closely with local communities and organisations, we invite Aboriginal elders to present to staff on Aboriginal heritage, experience and health, we acknowledge Sorry business, celebrate Reconciliation Week, and join the community’s NAIDOC Week events.

We support People from Culturally and Linguistically Diverse Backgrounds

Reachability Australia appreciates that navigating health care can be challenging for people from culturally and linguistically diverse backgrounds.

Across our programs, we work to understand each person’s individual cultural background and language needs when they first contact us, so that we can ensure we provide the most appropriate support – for example, by arranging an interpreter (via telephone or face-to-face) to assist during appointments.

We also provide a range of specialist services that includes work with people from diverse backgrounds, including:

Psychosocial support services (including coordination) to people from refugee backgrounds;

Reachability Australia as an organisation demonstrates cultural tolerance, understanding and respect.

We support People Living with Disability

Reachability Australia is committed to ensuring that all people, regardless of disability or diagnosis, have the same chances to access and benefit from our services, and to be part of our organisation.

We are committed to ensuring we are as inclusive as possible of people with a lived experience of disability, including:

Each of our offices and consultation spaces is physically accessible, with accommodations such as dedicated parking, ramps, rails and accessible rooms and facilities,
Our website includes accessibility options making it easier for more people to read and navigate,
Within each of our services, we also make adjustments to the care and environment (e.g. longer appointments, inclusion of family or carers, use of interpreters and communication aids, home visits) as necessary to ensure the service provided is appropriate; and
Where required, we work with, and encourage the use of advocates and involvement of support people.

All of our services and programs are accessible to people with a disability. We are also a registered NDIS provider, specialising in the psychosocial disability supports and offering a range of NDIS services.

Hunter Primary Care is an active member of the Diversity Council of Australia.